Returns & Exchanges
At Pair Eyewear, we want you to love your frames and top covers, which is why we offer a 30-day risk-free return and exchange policy. If you aren't completely satisfied with your order, we'll provide a full refund or help you find the perfect new style.
Initiate Your Request
Visit our online Returns Center and enter your order number and zip code to start the process for a return or exchange.
Print Your Label
Select the items you wish to send back and download your prepaid shipping label provided by our system.
Package Your Pair
Place your frames, top covers, and cases securely in the original packaging to ensure they arrive back to us in perfect condition.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected, we will issue your refund or ship out your new exchange items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing